FAQ
What do I need to apply?
The requirements vary a little depending on the business category and legal entity but the main things needed will be: Your Name, Business Name, VAT Number, Personal Address, Business Address, Details about expected Card Turnover, ID and in many cases Proof of Bank. For full details or questions please contact us here.
How long does an application take?
Applications can be completed in as little as 10 minutes. For larger and more complex businesses it will take longer to complete and get approval. Always budget at least 15-20 minutes for the application. To speed up your application please have your ID, a bank statement, Utility bill and VAT number (if applicable) handy. The time for approval and receiving your new machine can vary depending on many factors including which acquirer we place you with, the sector of business you work in (high risk?) and accuracy of information provided. Approval can be as quick as a few minutes, many taking 2-3 days and some can take longer when more information is required. Please get in contact for a better idea of timescales.
Isn't cash free to accept compared to card payments?
Explanation: While cash doesn’t have direct transaction fees, there are hidden costs such as bank deposit fees, time spent handling cash, and security risks. Card payment fees can be negotiated to suit your business, often making them cheaper and more efficient overall.
I love Red E Pay! What's the best way to refer a friend?
The best way to refer someone is to contact us directly. Or get them to contact us and quote your name and business. For any referrals who sign up directly through Red E Pay, we will make sure you get at a £100 referral fee.
How soon will the money I take be paid into my bank?
This can vary depending on the agreement however it can be as fast as same day 6pm or next day 1am settlement.
What happens if my internet goes down?
Many modern card machines, including those from Red E Pay, come with multi-network SIMs for backup, ensuring you can still process transactions even if your Wi-Fi fails.
Are card payments really worth the cost?
Card payments often lead to higher average transaction values, increased impulse purchases and increased sales. Additionally, many customers no longer carry cash, so offering card payments helps attract and retain business.
Doesn’t accepting card payments require loads of admin?
Card payments simplify admin, as they automatically generate transaction records that are easy to reconcile. Some systems also integrate with EPOS or accounting software, saving even more time.
Isn’t technology always changing? Won’t my card machine be outdated soon?
While payment technology evolves, card machines are built to accommodate new innovations, such as contactless and mobile wallets. Partnering with a provider like Red E Pay ensures your system stays up to date.
Why should I switch if I already have a card machine?
Switching providers can save you money on transaction fees, offer better support, EPOS or accounting integration, better reliability, faster transaction processing times or provide faster settlement times. A free review and cost comparison can help determine how much you might save or what other benefits you might see. Contact us or use the webchat to find out more
Can I take card payments on the go?
Absolutely! With mobile card machines and app-based solutions, you can take payments anywhere, whether it’s at a customer’s table, an event, or even at their doorstep.
Can I accept contactless and mobile wallet payments?
Yes, modern card machines support contactless payments and mobile wallets like Apple Pay and Google Pay, catering to customer preferences.
What are Merchant Cash Advances, and how do they work?
A Merchant Cash Advance provides businesses with a lump sum of funds based on future card sales. Repayments are taken as a small percentage of daily card takings, making it flexible and easy to manage.
How secure are card payments?
Card payments are highly secure, using encryption, fraud detection, and tokenisation to protect data. Red E Pay systems are fully PCI DSS compliant, ensuring every transaction is processed safely.
Can I integrate my card machine with my EPOS system?
Many card machines can integrate with EPOS systems, reducing manual input and improving efficiency. Red E Pay solutions support various integrations to streamline your business operations. Please contact us with your EPOS details and we can check which card machines can integrate.
Do I need to buy a card machine, or can I rent one?
Both options are available. Renting a machine is a cost-effective way to get started, while buying might make sense for long-term use. However if it breaks a couple of years down the line then you don’t need to buy a replacement if you are renting it wheras you may have to if you purchased it. Red E Pay offers flexible options tailored to your needs.
What’s the difference between debit and credit card fees?
Debit card fees are typically lower than credit card fees. However, fees can vary depending on the card type and provider. Fee structures are often negotiable, so it’s worth reviewing your rates with providers like Red E Pay.
Since signing up my turnover has increased. Can I get a a rates review?
Yes absolutely! Business changes and we need to evolve with it. Please get in contact and we will be happy to help.